Swarnatek Solutions LLP.

Effective Date: August 10, 2018

Last Updated: September 4, 2026

1. Introduction

Swarnatek Solutions LLP (“Swarnatek Solutions LLP,” “we,” “us,” or “our”) is a web and software development Firm registered as a Limited Liability Partnership in India (LLPIN: AAN-1392), incorporated on August 10, 2018, and registered with the Registrar of Companies Chandigarh, with its registered office in Mohali, Punjab, India.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data and other information when you (a) visit our website, (b) engage us as a client or prospective client, (c) work with us as a contractor, freelancer, or employee, or (d) otherwise interact with us, including through platforms such as Upwork.

By engaging our services or otherwise providing us with information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

• Contact details: name, company name, email address, phone number, billing/shipping address.
• Account and project information: login credentials for shared platforms, project requirements, communications, files, and credentials you provide for the purpose of performing contracted work.
• Payment information: invoicing details and payment records (processed via third-party platforms such as Upwork, PayPal, Payoneer, or bank transfer; we do not directly store full card numbers).
• Communications: emails, chat messages, meeting notes, and support requests.

2.2 Information Collected Automatically

• Website usage data: IP address, browser type, device information, pages visited, and referring URLs, typically via cookies and analytics tools.
• Log data generated through the software, applications, or systems we develop or maintain for a client, where applicable.

2.3 Information from Third Parties

• Information received via freelance marketplaces (e.g., Upwork), payment processors, or referral partners in connection with a project or engagement.

3. How We Use Information

We use personal data for purposes including:

• Providing, maintaining, and improving our web and software development services.
• Communicating with clients and contractors about projects, proposals, invoices, and support.
• Managing contracts, payments, and business records.
• Complying with legal, tax, and regulatory obligations.
• Improving our website and internal processes through aggregated, non-identifying analytics.
• Protecting the security and integrity of our systems and the systems we manage for clients.

4. Legal Bases for Processing (Where Applicable)

Where the General Data Protection Regulation (GDPR) or a similar data protection law applies, we process personal data on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate business interests (such as operating and improving our services), and, where required, your consent.

5. How We Share Information

We do not sell personal data. We may share information with:

• Sub-processors and service providers who support our operations (e.g., hosting providers, payment processors, project management or communication tools), under confidentiality and data protection obligations.
• Freelance marketplaces (e.g., Upwork) as required to facilitate an engagement made through that platform.
• Professional advisors (legal, accounting) where necessary.
• Government or regulatory authorities where required by law.
• A successor entity in connection with a merger, acquisition, or sale of business assets, subject to this Policy or an equivalent standard.

6. Client Data and Confidentiality

In the course of development, hosting, or maintenance work, we may have access to data that our clients control, including end-user or customer data belonging to the client. In such cases, Swarnatek Solutions LLP acts as a data processor/service provider, and the client remains the data controller responsible for determining the purposes and lawful basis for that data. Terms governing this relationship are set out in our Data Processing Agreement (DPA), provided separately or on request.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymized, unless a longer retention period is required or permitted by law.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction, including access controls, secure development practices, and confidentiality obligations for personnel and contractors. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

As Swarnatek Solutions LLP operates from India and may work with clients and service providers located in other countries, personal data may be transferred to, stored, and processed in countries other than your own. Where required, we rely on appropriate safeguards (such as contractual clauses) to protect data transferred internationally.

10. Your Rights

Depending on your location and applicable law (such as the GDPR or India’s Digital Personal Data Protection Act), you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal or contractual retention requirements.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent, where processing is based on consent.

To exercise these rights, contact us using the details in Section 13.

11. Cookies

Our website may use cookies and similar technologies to operate correctly and to understand website usage. You can control cookies through your browser settings; disabling cookies may affect website functionality.

12. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal data from children, and our website and services are not directed at children.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Swarnatek Solutions LLP.

Registered Address: Plot No. E, 203, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307

Email: info@swarnatek.com

Upwork Agency Page: https://www.upwork.com/agencies/swarnatek/

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last Updated” date at the top of this Policy. Continued use of our services after changes take effect constitutes acceptance of the revised Policy.

Note: This is a draft template based on publicly available and previously confirmed company details. It should be reviewed by a qualified legal professional before being finalized and shared with clients, to ensure compliance with applicable laws (e.g., GDPR, India’s DPDP Act, or other regional regulations relevant to your clients).